FAQ

DO YOU SUPPORT PHYSICAL FAX MACHINES?

  • 4VOIP supports all fax machines

WHICH CARRIER DOES THE PLATFORM UTILIZE?

The benefit of the 4VoIP.us is that you’ll never have to deal with a traditional, long distance carrier again. We manage all carrier connectivity in the cloud, with ‘cross-connects’ directly to the PSTN. Our platform includes connectivity to multiple carriers for redundancy purposes, so no single carrier issue will impact your business. Our carriers are chosen and maintain favor with us based on their reliability and costs.

WHAT HAPPENS IF I LOSE MY INTERNET CONNECTION?

All cloud-based applications rely on Internet connectivity, but with a 4VoIP.us solution, when you lose your broadband connection your communication infrastructure remains available. In other words, your Internet connection is no longer a single point of failure. When your phone system resides in the cloud, you’re provided with a plethora of call routing options. For example, our solution includes features like find-me-follow-me, voicemail to email, and all calls have the ability to be automatically forwarded and routed to virtually any person, device, or location. Plus, we’ll architect a redundant broadband solution with multiple seamless Internet connections while cutting your costs.

CAN I HAVE PROFESSIONALLY RECORDED GREETINGS?

Yes, you can record any greeting and upload it to your account as a .wav or MP3 file at any time. We also partner with local voice talent to simplify the process.

CAN I HAVE PROFESSIONALLY RECORDED GREETINGS?

Yes, you can record any greeting and upload it to your account as a .wav or MP3 file at any time. We also partner with local voice talent to simplify the process.

HOW DO YOU MAKE CALLS OVER A VOIP CONNECTION?

The same way you would with an ordinary telephone. The only difference is that you use an IP phone that is plugged into an Ethernet connection instead of a phone jack because the call is made digitally over the internet.

HOW MANY PHONE LINES DO I GET WITH YOUR SERVICE?

Instead of having shared phone ‘lines’, each phone is an extension within the phone system that also comes with its own direct phone number. New accounts can start as small as a single extension and grow indefinitely.

I ALREADY TRIED HOSTED PBX AND IT DIDN’T WORK WELL.

What issues were you experiencing? Not all hosted PBX systems are created equally. Our proven platform has been built from the ground up over the last ten years. We’ve been able to alleviate the common woes you may have experienced with other hosted PBX providers. With our 4VoIP.us solution, you’ll be able to improve your business collaboration and flexibility while reducing your costs.

DO I NEED A NEW OR ALTERNATE INTERNET CONNECTION?

No, you do not require a second Internet connection for business resiliency. However, a second Internet connection is recommended, as it provides a great way to further solidify your network solution.

WHAT KIND OF COMMITMENT DO I HAVE TO MAKE TO 4VOIP?

All 4VOIP services are completely month-to-month with no contracts or cancellation fees whatsoever.

IS HOSTED PBX AS FEATURE RICH AS TRADITIONAL PBX SYSTEMS?

Yes, our cloud-based phone systems include features most organizations couldn’t afford with their existing phone system. You now have the ability to manage these great features via our easy to use web interface, with no expertise needed. You’ll be able to access carrier-class scalability, and API-extensible apps such as Salesforce.com or Outlook, providing you with a simple solution for all your communication needs.

WHAT IS THE DIFFERENCE BETWEEN ANALOG AND VOIP PHONES?

Analog telephones communicate with one another over traditional copper wires while VoIP phones transfer information via the internet over a broadband internet connection to another phone where the stream of voice data is reassembled into its original form.

WILL MY EXISTING PHONE SERVICE BE INTERRUPTED DURING THE SET-UP?

4VoIP.us understands that your phones are the lifeblood of your business, so we take every precaution possible to ensure porting your phone numbers from your current provider to 4VoIP.us is a smooth and seamless transition with ZERO downtime.

I ALREADY HAVE/OWN A PREMISE-BASED PBX AND DON’T SEE A REASON TO CHANGE NOW.

Managing change has always been an essential skill for business owners, but managing a business today isn’t simple. No longer can an owner wait for the next big change in his/her business. With the pace of technological advancement increasing by the day, businesses are now managing the transition, rather than change. It’s hard to catch your breath. Thus, its imperative that our technology is capable of keeping up with the ever-changing needs of your business advances. Because of this, many businesses are moving to cloud-based applications like 4VoIP.us. With your phone system in the cloud, you no longer need to worry about your communication infrastructure’s ability to keep up with the needs of your business. There’s little to no expertise required and it provides every capability of a traditional phone system, and then some—all while reducing your costs upfront and over time. Additionally, 4VoIP.us won’t become obsolete with new features and capabilities continuously being added without the need for a system upgrade.

WITH TODAY’S ECONOMY, IS SPENDING MONEY ON A NEW PHONE SYSTEM WORTH THE ADDED EXPENSE?

A 4VoIP.us solution doesn’t require large, upfront investments like a traditional phone system. Switching to 4VoIP.us will reduce your operator costs upfront and overtime. That means your expenses are actually reduced. Our platform is continually updated to provide your business with new, enhanced capabilities and features—ensuring your business is on the cutting edge and up-to-date.

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